Frequently Asked Questions

Find answers to common questions about estate sales, relocation sales, property cleanouts, shopper policies, and how to get started with New Orleans Estate Collective.

  • Start by contacting us through our website or by email. We’ll schedule a free consultation to walk through the property, discuss your goals, and determine whether an estate sale, relocation sale, cleanout, or another option is the best fit.

    After the walkthrough, we’ll provide a written proposal and agreement for your review.

  • We recommend reaching out as early as possible. Because we manage one sale at a time, our schedule can fill quickly.

    Once a sale date is confirmed, preparation usually begins several days before the sale. If your timeline is urgent, contact us anyway. We’ll let you know what is realistic based on our availability and the scope of the project.

  • We offer estate sales, relocation sales, downsizing sales, and property cleanout services throughout Greater New Orleans. We help organize, price, stage, market, and manage the sale, then assist with next steps after the sale is complete.

  • Every home is different, so we provide a commission proposal after a free walkthrough. Our estate and relocation sales are based on a flat commission rate agreed upon before work begins. We do not charge setup fees or hourly labor for sale preparation. Payment processing fees are passed through at actual cost, and any cleanout services are quoted separately.

  • No. We do not purchase, appraise, or sell individual items. Our services are designed for full estate sales, relocation sales, downsizing projects, and property cleanouts.

  • No. For the best sale experience, clients should not be present during public sale hours.

    Estate sales can be emotional, and having clients onsite can make the process harder for both the family and shoppers. Our team manages the sale, shopper flow, transactions, and property oversight so you do not need to be there.

    We’ll communicate with you before and after the sale so you know what to expect.

  • Timing depends on the size of the property, the amount of inventory, and the scope of work. Most sales require several days of preparation before sale days begin. We’ll discuss timing during your consultation and recommend a plan based on your situation.

  • After the sale, we help coordinate the next steps. Depending on your needs, this may include donation coordination, responsible removal of remaining items, and final cleanout support so the property is ready for its next chapter.

    Sale proceeds are sent by ACH within 10 business days after the sale ends, and typically within 3 business days.

For Clients:

  • Upcoming sales are listed on our Upcoming Sales page. We also share sale updates, preview photos, and featured items on our social media (Instagram & Facebook) and EstateSales.net listings as each sale date gets closer.

  • We accept credit cards, tap to pay, Venmo, Zelle, and cash. We do not accept personal checks.

  • Sale hours vary by event, so please check each listing before attending.

    Our Friday sales typically begin later in the day so people who work traditional hours have a chance to shop. We do not open early on Friday mornings unless the sale listing specifically says otherwise.

  • No. To keep the process fair for all shoppers, items are not available for purchase before the public sale begins unless clearly stated in the sale listing.

  • We are not able to provide item pricing or availability by phone, email, or message during sale hours. Our team is usually busy managing the sale onsite, and items may sell quickly.

  • Items are sold on a first-come, first-served basis. We do not hold items without payment and do not take payments over the phone.

  • No. Shoppers are responsible for moving and loading their own purchases.

    Please bring help, tools, packing materials, and an appropriate vehicle for larger items.

    Purchased items must be removed within the pickup window listed for that sale.

For Shoppers: