FOR SELLERS / CLIENTS

Getting Started

Q: How do I get started?

A: Contact us through our website contact form or email us at info@neworleansestatecollective.com. We'll schedule a complimentary, no-obligation consultation where we walk through your home and discuss your specific needs. We'll then provide you with a formal proposal and written agreement for your review.

Q: How much notice do you require before my intended sale date?

A: We intentionally only take on one sale at a time so that we can dedicate our full attention to each client. Because of this, our schedule can fill up quickly. Once we've agreed on a date for your estate sale, preparation usually starts about 5-10 days before. While it's best to schedule in advance, we understand that circumstances can require urgency and we'll do our best to work within your desired timeframe. If we can't accommodate you, we'll happily recommend another reputable local service provider.

Fees & Contracts

Q: What is your fee structure?

A: We provide customized proposals as each situation is unique. As a rule, we work on a sales commission basis for estate sales and a fixed fee basis for property clearance services. The higher the value of the inventory, the more competitive we can be with our rates. Our rates are in line with the national average for our industry and well below those of comparable liquidators in other areas. We're proud to say there are no hidden fees. Please contact us for a detailed proposal tailored to your situation.

Q: Do you have a written contract?

A: Yes. We use a written agreement intended to provide clarity and peace of mind for you. We'll send this agreement to you for your review and signature after we've assessed your estate, provided you with a formal proposal, and received notice of your intent to proceed.

Services & Process

Q: How long does the estate sale process take?

A: An estate sale typically takes place over two to three days during a weekend, though some situations may necessitate different schedules and we'll accommodate when applicable. Preparation work usually starts about 5-10 days prior to the sale weekend. The entire process from initial consultation to sale completion and property clean-out typically takes 2-3 weeks.

Q: How long does a property clearance take?

A: We can usually complete a full property clearance in 1-3 days, depending on the size of the property and amount of remaining items.

Q: Do you consign or buy items?

A: No, we do not currently consign or buy items. However, we can help connect you with buyers or recommend dealers for specialty items.

Q: Do you provide appraisals?

A: No. We are not licensed appraisers and therefore cannot provide formal appraisals. We can recommend a licensed appraiser upon request. We strongly recommend you obtain formal appraisals from a licensed appraiser for high-value items, as doing so can significantly increase your sales revenue potential.

Q: How do you price items?

A: We price items based on current market research, our expertise in antiques and collectibles, and comparable sales data. Our goal is to price competitively to sell items while maximizing your return. High-value items may receive additional research or consultation with specialists in that category.

During the Sale

Q: Do I need to be present during the sale?

A: No, and as is typical in our industry, we actually ask our clients not to attend their estate sales. This is similar to how realtors conduct open-house viewings and is proven to increase the likelihood of a successful sale, which is ultimately both your goal and ours. We handle all aspects of the sale, including security, transactions, and customer interactions.

Q: Will the process disrupt my routine?

A: To optimize your sale space, it will be necessary for us to move and merchandise your items in the days leading up to the sale. It's highly preferable to plan for our team to start work after your property has been vacated and all non-sale items have been removed. We'll ask you to clearly separate sale items from non-sale items before we start work, and ensure that our team has unhindered access to all sale inventory and the sale space for the duration of the preparation process.

After the Sale

Q: What happens after an estate sale?

A: It's common for larger purchases to be picked up by shoppers the day after the sale when they cannot be removed safely during sale hours. If you've requested our property clearance services to remove remaining items, this usually takes place over 1-3 days following your sale. Otherwise, the sale is concluded and your account is settled within 6 business days, often faster.

Q: What happens to unsold items?

A: Where items are left over, it's entirely up to you how they're managed. It's typical for our clients to donate unsold items to local charities, and we work closely with numerous local organizations and can provide recommendations. We also offer property clearance services, removing remaining items and leaving your property empty and broom-swept, ready for listing or closing. This service is particularly useful for clients who don't live locally or who cannot dedicate the considerable time required to empty an estate themselves.

Q: When do buyers take their purchases away?

A: Buyers generally remove their purchases as soon as they're paid for. In cases where we deem items impractical to move during sale hours, we may coordinate for buyers to collect them after hours or the day after the sale.

Insurance & Protection

Q: Are you insured and bonded?

A: Yes, New Orleans Estate Collective carries comprehensive general liability insurance and is fully bonded to protect both our clients and our team. Our coverage includes protection for your property and belongings while they're in our care during the estate sale process.

Q: Do I need homeowners insurance?

A: Yes. While we carry comprehensive insurance coverage, as is typical among reputable estate liquidators, we strictly require that our clients have homeowners insurance in place on the property prior to us starting work. We will not be able to begin without it.

FOR SHOPPERS / BUYERS

Q: How do I find out about upcoming estate sales?

A: Sign up for our email list on our website to receive notifications about upcoming sales. You can also follow us on social media and check our Estate Sales page regularly for current and upcoming listings.

Q: What are your sale hours?

A: Sale hours vary by location and are listed on each individual sale listing. Typically, sales run Friday through Sunday with specific hours posted in advance. We ask that shoppers respect our posted hours and do not arrive early.

Q: What payment methods do you accept?

A: We accept cash, all major credit and debit cards, and Tap to Pay. There is a 3% processing fee for credit and debit card transactions. We do not accept personal checks. We collect sales tax as required by law.

Q: Can I get pricing information before the sale?

A: No, we do not provide pricing or detailed information about individual items prior to a sale. All pricing will be clearly marked at the sale. This policy allows us to focus on preparing the sale and ensures fairness for all shoppers.